Frequently asked questions
- What are the delivery fees to the US?
You will find US delivery fees below.
Delivery Method Delivery timeline Shipping Costs DHL 2-3 business days $11.70 (tax incl.)
Every order placed before 1pm is shipped the same day
Every order placed after 1pm is shipped the next day
- What are the international shipping fees ?
Envie de Fraise ships all over the world!
We ship internationally and offer competitive shipping rates to Europe, Asia and the United States.
To estimate a shipping rate please select your country here.
- What payment methods do you accept ?
We accept Paypal, debit and credit cards
By credit card:
Payment by credit card is carried out with our secure payment provider. The amount of the transaction will be debited within 48 hours after the payment made. The following cards are accepted: Visa, Eurocard / Mastercard
Please register to make your payment using PayPal. Otherwise, please pay by credit /debit card Visa or MasterCard.
- How can I track my order?
You will receive email order updates:
- Once an order is placed
- Notification of your order being prepared
- Confirmation of shipment with tracking information (within 24 to 48 hours of payment).
- How do I return an item?
- Go to "return an item" in your account
- Select the item/s you would like to return
- Print out the return form and include it in your package
- Send your package back to our warehouse
- Your return will be processed within 15 business days from when they arrive back to our warehouse.
- What are the return fees?
In the US
Returns are FREE with DHL
Just use the pre-paid DHL label in your package and you won't have to pay a dime. Contact DHL directly to organize a pick-up. If asked for an account number, use the one provided under "Payer acct" on your label
All other countries:
Returns are at your expense, we recommend selecting a shipping method with a tracking number.
- How soon will I be refunded?
Your return will be processed within 15 business days from when they arrive back to our warehouse.
If you have paid by credit card, your card will be credited directly; if you have used a non-refundable gift card or purchase voucher, you will receive a non-refundable gift card or purchase voucher in the amount and duration equivalent to the one used.
The flat-rate contribution to processing and delivery costs paid by you will be refunded if the entire order is returned at the standard delivery rate; the extra charge you may have paid for a more expensive delivery method (express delivery in particular) may not be refunded.
Do you need help finding something or need advice? If so, please do't hesitate to contact our customer service. We are always happy to help.
To contact us please fill out the form below
You can also
Write to us:
DIGITAL FASHION GROUP - Envie de Fraise
101 rue Réaumur
75 002 Paris