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Frequently asked questions

What are the delivery fees to the US?

You will find US delivery fees below.

Delivery MethodDelivery timelineShipping Costs
DHL2-3 business days$11.70 (tax incl.)

Every order placed before 1pm is shipped the same day

Every order placed after 1pm is shipped the next day

What are the international shipping fees ?

Envie de Fraise ships all over the world!

We ship internationally and offer competitive shipping rates to Europe, Asia and the United States.

To estimate a shipping rate please select your country here.

What payment methods do you accept ?

We accept Paypal, debit and credit cards

By credit card:

Credit card payments are processed via Ogone secure payment system. The total transaction amount will be debited to your account within 48 hours of payment. We accept the following methods of payment: Visa, Mastercard and Carte Bleue.

By PayPal:

Please register to make your payment using PayPal. Otherwise, please pay by credit /debit card Visa or MasterCard.

How can I track my order?

You will receive email order updates:

  1. Once an order is placed
  2. Notification of your order being prepared
  3. Confirmation of shipment with tracking information (within 24 to 48 hours of payment).
How do I return an item?
  1. Go to "return an item" in your account
  2. Select the item/s you would like to return
  3. Print out the return form and include it in your package
  4. Send your package back to our warehouse
  5. Your return will be processed within 10 business days from when they arrive back to our warehouse.
What are the return fees?

In the US

Returns are FREE with DHL
Just use the pre-paid DHL label in your package and you won't have to pay a dime. Contact DHL directly to organize a pick-up. If asked for an account number, use the one provided under "Payer acct" on your label

All other countries:

Returns are at your expense, we recommend selecting a shipping method with a tracking number.

How soon will I be refunded?

Your return will be processed within 10 business days from when they arrive back to our warehouse.

The amount of your refund will be automatically credited to your bank account by Ogone, our secure payment partner. Depending on your bank, it may take 2 to 4 days before the amount shows up in your account. You will receive an email confirming the refund.

Other Questions?

Do you need help finding something or need advice? If so, please do't hesitate to contact our customer service. We are always happy to help.
To contact us please fill out the form below

You can also

Write to us:

Customer service
101 rue Réaumur
75 002 Paris
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